Refund & Bad Lead Policy

Except as described in this policy, payments for leads are non-refundable, including for leads that don't answer, aren't interested, don't qualify, or don't buy. We can't guarantee sales or contact rates (see our Terms of Service).

A lead is covered by the guarantee if, when you report it, it is:

• Disconnected number — the phone number is disconnected or not in service.
• Duplicate lead — you received the same person more than once from us.
• Out of state — the person lives outside the state the lead was sold for.

Not covered: wrong person answering, no answer or voicemail, not interested, can't afford or doesn't qualify, already has coverage, changed their mind, or asked you to stop calling. Free replacement leads are not covered again.

Open My Leads, tap the lead, and choose “Report a bad lead.” Pick the reason and add a short note if it helps (for example, the recording you heard). Reports must be made within 72 hours of purchase.

You can report up to 15% of the leads in each order, rounded down, and always at least 1 lead per order. For example: an order of 1 or 10 leads can have 1 report; 25 leads can have 3; 50 leads can have 7; 100 leads can have 15. Reports we deny don't count toward the limit.

Our team reviews every report. If we approve it, we will either:

• send you a free replacement lead of the same lead type and option (exclusive, shared or aged), in your licensed states when available; or
• add a credit to your account equal to what you paid for that lead, for use on future orders. Credit is applied automatically at checkout (you can switch that off in your cart) and every credit and use is listed on your Account page.

We choose whether to replace or credit, based on what's available. Approved reports are resolved with a replacement or credit, not a cash refund to your card. We may deny reports that don't meet this policy, and we may suspend the guarantee for accounts that report leads excessively or misuse it.

• Billing mistakes: if you were charged twice or charged the wrong amount, email us within 30 days and we'll correct it, including by refund to your card where appropriate.
• Orders we can't fill: if part of a pack is waiting to be filled and we can't deliver those leads, you won't be charged for them (or we'll credit you).
• Promotions such as the welcome offer, 20% off your first order, referral rewards and free trial leads have no cash value and aren't refundable. Free trial leads aren't covered by the bad lead guarantee.
• Account credit can't be cashed out or refunded to your card. If an order paid partly with credit qualifies for a billing correction, the credit part goes back to your account as credit.
• Chargebacks: please contact us first. Filing a chargeback for leads you received may lead to your account being closed.

Email leads@agentfuelleads.com with your order number and we'll help.